Refund policy

Last updated: September 2026

Budiman Studios Playing Cards is manufactured, fulfilled and handled buy RoomOne Cards.

To maintain transparency, please carefully read our No Refund and Return Policy outlined below:

Returns, Refunds & Cancellations

Last updated: September 2026

This policy applies to purchases through the BUDI Studios website. Our playing cards are manufactured and fulfilled by Room One Cards. Please contact BUDI Studios directly regarding your order.

1. Change of mind

We do not offer voluntary change-of-mind returns, refunds or exchanges. Please check your selected products, quantities and delivery details before placing your order.

This does not affect cancellation or return rights required by applicable law.

2. Cancellations and orders in transit

Contact contactbudiman@gmail.com promptly if you wish to cancel. Where no statutory cancellation right applies, cancellation is at our discretion.

Once dispatched, an order may be impossible to stop or redirect. Where a valid cancellation right applies, we will provide instructions for returning the goods.

A cancellation notice does not, by itself, entitle you to keep the goods and receive a full refund. Unless we expressly waive the return or applicable law provides otherwise, the goods must be returned or made available for collection as instructed.

If a cancelled or refunded order subsequently arrives, contact us promptly to arrange its return. Do not use goods that you are required to return.

3. Faulty, damaged or incorrect goods

If there is a problem with your order, contact us as soon as reasonably possible with:

Your order number.
A description of the issue.
Clear photos, where practical, showing the issue and any relevant packaging or shipping damage.

We may request reasonable additional information or arrange an inspection before determining the appropriate remedy. Photos are compulsory.

We provide repairs, replacements or refunds as required by applicable law. Damage caused by misuse does not itself establish a product fault.

Original packaging and unused condition are not requirements for a valid faulty-product claim.

4. Returning goods

Contact us for the correct return address and instructions before posting a return. Do not assume the address on the shipping label is the return address.

Return the actual goods covered by the claim or cancellation, including their supplied components and accessories, unless we instruct otherwise. Package them securely and retain evidence of dispatch with tracked service.

Where proof of return is relevant, it must reasonably demonstrate that the goods were dispatched to the correct return address. A shipping label that has merely been created does not, by itself, establish dispatch.

We may reasonably verify return evidence and inspect returned goods. Verification will not be used to extend a statutory refund deadline.

5. Return costs and refunds

For confirmed faulty or incorrect goods, we will cover reasonable return shipping costs and any other delivery costs refundable under applicable law.

For a statutory change-of-mind cancellation, customers pay direct return postage only where permitted by law and disclosed before purchase.

Refunds are issued to the original payment method unless another method is agreed. We do not charge a refund-processing fee.

Where legally permitted, reimbursement may be withheld until we receive the goods back or receive adequate evidence that they have been sent back, whichever occurs first. Different rules apply where we have offered to collect the goods.

Refunds and payment reversals already received for the same order will be taken into account to prevent duplicate reimbursement, without reducing any additional compensation required by law.

6. UK and European Union cancellation rights

Where UK or EU distance-selling cancellation rights apply, you may cancel an eligible order without giving a reason until 14 days after receiving the goods. Notify us clearly by email and generally send the goods back within 14 days of your cancellation notice.

These rights apply subject to statutory exceptions. Dispatch alone does not remove them.

You may inspect goods as permitted by law. Where legally permitted, we may reduce a cancellation refund to reflect loss in value caused by handling beyond what is necessary to establish the goods’ nature, characteristics and functioning. Opening packaging does not automatically remove cancellation rights.

For cancellation of an entire eligible order, the refund includes standard outbound delivery charges. Additional charges for an upgraded delivery service are refundable only where required by law.

UK: Refunds are made without undue delay and within the statutory deadline—generally within 14 days of receiving the returned goods or evidence of return, whichever occurs first.

EU: Refunds are generally due within 14 days of cancellation, subject to the lawful withholding provisions described above.

7. Delivery issues and accurate claims

Please provide accurate delivery information and respond promptly to reasonable enquiries from us, the carrier or customs authorities.

If an order is delayed, missing or marked delivered but has not arrived, contact us so we can investigate. We may request reasonable supporting information and check delivery records.

Claims and supporting evidence must be accurate. We may investigate suspected false statements, altered evidence or substitution of returned goods and challenge unsupported claims through appropriate channels. Exercising a genuine consumer right is not misuse of this policy.

Customers are responsible for responding promptly to any communication from customs authorities, shipping carriers, or our team, including emails, phone calls, faxes, or any other form of notification.

If a shipment is delayed, incurs additional charges, is returned, damaged, destroyed, or otherwise affected due to the customer’s failure to respond or cooperate in a timely manner, we shall not be held responsible for any resulting loss, delay, damage, or issue. In such cases, no refund, return, or reshipment will be provided.

8. Your consumer rights

Our goods come with guarantees that cannot be excluded under Australian Consumer Law. Nothing in this policy limits those guarantees or any other mandatory rights under applicable law.